Privacy Policy

1. Introduction

Tc Tec Tecnologia e Servicos Individual LTDA ("we", "our", or "us"), registered under CNPJ 48.283.771/0001-60, with its principal place of business at R. Antônio Salim Hissa Filho, 129, Jardim Tanay, São Paulo - SP, 04856-020, is committed to protecting your privacy and personal data.

This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.

2. Data We Collect

• Identification data: full name, CPF, RG, date of birth
• Contact data: email address, phone number, physical address
• Business data: company name, CNPJ, IT infrastructure details
• Technical data: system configurations, network topologies, access credentials (encrypted)
• Service data: support tickets, issue logs, resolution records
• Contractual data: service agreements, SLA terms, billing details
• Payment data: billing information processed through secure payment systems
• Navigation data: IP address, browser type, cookies, access logs

3. How We Use Your Data

• Delivering IT support, maintenance, and consulting services
• Managing technical infrastructure and system configurations
• Tracking support tickets and service resolution
• Implementing cybersecurity measures and monitoring
• Managing cloud services and data backup operations
• Processing payments and issuing invoices
• Communicating about service status, updates, and recommendations
• Complying with legal and regulatory obligations

4. Legal Basis for Processing

• Consent provided by the data subject
• Performance of a contract or preliminary procedures related to a contract
• Compliance with legal or regulatory obligations
• Legitimate interests of the controller, provided fundamental rights are preserved

Technical data and system access credentials are processed with enhanced security measures and strict access controls.

5. Data Sharing

• Cloud service providers for infrastructure hosting and management
• Software vendors for licensing and technical support
• Payment processors for secure transaction handling
• Technology partners for specialized service delivery
• Government authorities when required by law

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Service records and technical documentation may be retained for the duration of the service agreement plus any legally required retention period. Upon expiration, your data will be securely deleted or anonymized.

7. Your Rights

Under the LGPD, you have the following rights:

• Confirmation of the existence of data processing
• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of data processed with your consent
• Information about entities with which your data has been shared
• Information about the possibility of denying consent and its consequences
• Revocation of consent

To exercise any of these rights, please contact us using the information in Section 10.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. System credentials, network configurations, and client infrastructure data receive encryption, access controls, and additional security layers. Despite our efforts, no method of electronic transmission or storage is completely secure.

10. Contact Information

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.